Returns, Refunds, Exchanges & Replacements Policy
Our policies are designed to ensure transparency, fairness, and your full satisfaction.
We want you to feel confident when shopping with us.
This policy applies to all purchases made through our website. Depending on the situation, we may offer a refund, replacement, or exchange in accordance with the conditions outlined below.
Definitions
For the purposes of these Returns, Refunds, Exchanges & Replacements Policy:
- “Company”, “we”, “our”, or “us” here refers to Liklux Inc., the business owner and operator of this website.
- “Website”, or “store” here refers to our online store and related services available through this domain of liklux.com .
- “Customer”, “you”, or “your” here refers to any individual or entity accessing or purchasing from our website.
- “Products”, “goods”, “item” or “items” here refers to the goods you ordered which we offered for sale through our website.
- “Day“ or “days“ refers to calendar day, unless otherwise specified.
Returns
We accept returns under this policy. We will inpect all of the products and quantity in each return to justify whether the return is valid or not by following principles.
Refund or any optional solution would be applied only if return inspection is completed and confirmed.
Possible situations or scenarios (including but not limited to) of Returns
Within 30 Days of Delivery
- Free return accepted within 30 calendar days from delivery.
- In some cases, extended support to return may be available after review.
- Once we confirm, we will cover all shipping costs.
Optional Solutions
A. You return we refund.
B. You return we replacement.
C. We replacement without your return.
After 30 days of Delivery
- Returns after 30 calendar days require approval from our support team.
- Please Contact Us for confirmation before shipping back.
- Buyer is responsible for return shipping cost.
Process & Possible Solutions
Upon approval, you may choose Refund or Exchange.
Product Not as Described
- The product you received differs from description you ordered. This is not considered a Wrong-Goods-Sent of which falls under Exchanges policy in below section.
- Your attention: For verification, your photos of the goods and packaging must be provided to us for immediate resolution.
- Once we confirm, we will cover all shipping costs.
Optional Solutions
A. Full refund, you return.B. Partial refund or store credit upon agreement.
Timeline for Return
Within 30 days of delivery, any Request for Hassle-Free return or Product-Not-as-Described return is accepted, and must be submitted to us.
After 30 days of delivery, any Request for return would be considered by us. We will evaluate the request and decide whether to accept the return based on maximizing customer benefits.
After 30 days of delivery, any Request for Product-Not-as-Described return would NOT be accepted.
Valid Return Conditions
- Items must be unused and in original packaging.
- Items must not show signs of wear or damage caused by improper use.
- Certain customized or personalized items may not be eligible for return.
Non-Returnable Items
- Personalized or custom products
- Items damaged through misuse
- Final sale items
Required Information for Return
- Your order number
- Tracking Number
- Photos of the item.
- Detailed description of your Request.
How to Start a Return
Just follows easy and clear Return Process to start your return.
Refunds
Refunds apply under the following conditions and are processed within 2 business days after our confirmation.
Your attention: For the refund we issued to you, depending on your payment provider, it may take an additional 3–7 business days for the refund to appear in your account.
Possible situations or scenarios (including but not limited to) of Refunds
For Valid Return
- Refund applies only if a confirmed or approved return is received, and is inspected completed according to Return Policy.
Process
We process refund within 2 business days after we confirm.
For Payment Made, but Goods Undeliverable
- The status and result of undeliverable must be confirmed by both us and carrier.
- Refund applies only if undeliverable is confirmed.
Optional Solutions
A. We process refund within 2 business days after we confirm.B. We resend you the product you ordered.
How to Start a Refund
Just follows easy and clear Refund Process to start your refund.
Exchanges
Exchanges are offered in following priciples for size, color, style issues, or wrong-goods-sent.
Possible situations or scenarios (including but not limited to) of Exchanges
Size or Fit Issue
- Customer requests exchange for a different size.
- Buyer covers both-way (return & resend) shipping cost.
Process
Return the original item first; our replacement shipped upon receipt.
Color or Style Issue
- Customer requests exchange for a different color or style.
- Buyer covers both-way (return & resend) shipping cost.
Process
Return the original item first; our replacement shipped upon receipt.
Wrong Goods Sent
- The item you received does not match the product you ordered.
- Once we confirm, we will cover all shipping costs.
Optional Solutions
A. We will immediately resend you the correct products you ordered once we confirm that the wrongly-sent-goods have been shipped out from you, even if we haven't received the wrongly-sent-goods you shipped back yet.
B. You return we refund.
If Other Reasons rather than above require our confirmation and approval. Please Contact Us for mutual negotiation. We are always open for customer for any proper solution.
Timeline for Exchange
Request for exchange must be submitted to us within 15 days of delivery if you would like to exchange item for different size, color, style or etc.
Eligible for Exchange
- Items must be unused and in original packaging.
- Items must be returned with original packaging.
- Accompanied by the order confirmation.
Required Information for Exchange
- Your order number
- Tracking Number
- Photos of the item.
- Detailed description of the issue.
Verification for Exchange
To process your request of exchange, especially for wrong-goods-sent, we may ask for your photos of the goods or packaging to verify your request and ensure a faster resolution.
Once the returned item has been received and inspected, we will process the exchange and ship the replacement item.
If there is a price difference between the exchanged items, the difference will either be charged or refunded accordingly.
Customers are responsible for return shipping costs unless the exchange is due to a product defect or an error on our part.
How to Start an Exchange
Just follows easy and clear Exchange Process to start your exchange.
Replacements
Replacements are offered for lost, damage, quality issue or insufficient quantity in following details.
Possible situations or scenarios (including but not limited to) of Replacements
Insufficient Quantity
- The quantity of goods received is insufficient to the order.
- Once we confirm, we will cover all shipping costs.
Process
Once the quantity of goods customer received is insufficient to the order, we will send the respective products to customer according to the missing quantity.
Lost or Damaged by Transport
- If goods lost or damaged during delivery, customer must strictly follows the 'Process of handling Lost or Damaged Packages' in Shipping & Delivery Policy for escalation.
- Once we confirm, we will cover all shipping costs.
Optional Solutions
A. We resend new item free of charge.B. Full or partial refund according to the extent of lost or damage to the goods.
Quality Not Match Description
- The received product has obvious defects or missing parts.
- Once we confirm, we will cover all shipping costs.
Optional Solutions
A. We resend new item free of charge.B. Full or partial refund according to the extent of quality issue to the goods.
If Other Reasons rather than above require our confirmation and approval. Please Contact Us for mutual resolution. We are always open for customer for any proper fair solution.
Timeline for Replacement
We carefully inspect all products before shipment. However, please contact or submit to us for your replacement request within 72 hours of delivery if you encouter item lost, damaged, defective, incorrect quality or quantity or any unusual situation.
Required Information for Replacement
- Your order number
- Tracking Number
- CaseID from courier company if applicable (for Lost or Damaged during delivery)
- Photos of the item and packaging.
- Detailed description of the issue.
Verification of Replacement
To process your replacement request, you need to provide your photos of the item and packaging so that we can verify the issue and ensure a faster resolution.
Once the issue has been confirmed, we will arrange a replacement shipment at no additional cost.
In certain cases, we may not require the original item to be returned before sending the replacement.
How to Start a Replacement
Just follows easy and clear Replacement Process to start your replacement.
Process to Request Returns, Refunds, Exchanges or Replacements
Step 1. Check the Goods
Inspect package exterior in presence of courier if possible.
Inspect package interior for the quality, quantity and status of all the goods.
Step 2. Take Photos
Takes as many photos as possible immediately following below instructions:
✓2 pics for Outer Packaging
1 close-up of the damaged area.
1 full view of outer box.
✓2 pics for Inner Items
1 shows items in their condition after opening the packaging.
1 shows the damage to the items themselves.
✓1 more pic if loss
For all items you received.
Step 3. Prepare for Your Request
Firstly, aligns your situation to appropriate scenario describes above.
Secondly, completes the preparation according to the corresponding description, solution or process the scenario aligned.
?What is your Request Type
Return, Refund, Exchange or Replacement
?What scenario matches your situation
Size issue, Wrong Goods Sent, Lost or Damaged, or etc......
?What solution you preferred, what process is
Refers to Optional Solutions or Process respectively
?What materials or prerequisites do you need to prepare for
Refers to Description, Validation or Conditions respectively
Step 4. Submit Request to Us
Send us your Request with full details as following:
✓Order Number
✓Tracking Number
✓CaseID from courier company if applicable
✓Photos you took in Step 2
✓Details of your Request with the info you aligned in Step 3
Step 5. Action Taken by Us
Onc your request is verified and approved by us, we will instruct your next-step action:
✓If Return, you will get the guide to ship out once the returned item is received and inspected.
✓If Refund, you will be notified once the refund is confirmed and issued by us.
✓If Exchange, we will provide step guide to ship out for your Exchange depands on your scenario respectively.
✓If Replacement, you would be notified the action taken by us.