24/7 support is ready to help whenever you need assistance.
Our Promise to You
At Liklux.com, we stand behind every product we create. From the first sketch to your hands, we ensure top-tier craftsmanship and materials that meet the highest standards.
Our goal is to provide not just beautiful products, but a trustworthy experience that lasts.
Warranty Coverage
All our products include a 12-month limited warranty against manufacturing defects, such as:
Loose stones or broken clasps (for jewelry)
Production defects in materials or fittings
Color fading or plating issues not caused by regular wear
What is Warranty Covered:
Manufacturing defects
Structural faults
What is Not Warranty Covered:
Normal wear and tear
Misuse or improper care
Accidental damage
Negligent damage
Please note that normal wear and tear, misuse, accidents, as well as negligence by customer are not covered under warranty.
How to Make a Warranty Claim
Prepare your Order Number and Clear Photos of the issue.
Email us at [email protected] or contact us to describe your issue in details, and do indicate your Order Number so that we can verify ASAP.
We’ll review and respond to you in 1–2 business days.
If approved, we’ll offer repair, replacement, or store credit based on the issue.
Returns, Refunds, Exchanges & Replacements Policy
Period of Hassle-Free Return: Within 30 days of delivery.
Condition: Item must be unused, unworn, and in its original packaging.
Process: Contact our support team before returning for instructions and approval.