Shipping & Delivery Policy
Clear shipping guidelines — free shipping thresholds, delivery times, and handling lost or damaged packages.
We always offer Free-Shipping option for any order any time. Our shipping options are balancing speed, reliability, and affordability for you when shopping with us.
Lost or Delayed Shipments
If your package is delayed or lost, please contact us. We will try our best to assist in locating or replacing your shipment when possible.
Handling & Preparation Time
For regular orders, our handling time is 1–2 business days. For personalized or custom-made products, preparation time follows the timeline shown on the product page.
Shipping
Orders under $50 (or equivalent in other currencies)
- Free International Postal Service (Post Air Mail)
- Delivery: 7–15 calendar days
- Total Fulfillment Time: 8–17 days (1–2 days handling + 7–15 days delivery)
- Upgrade Options: Paid for Express Courier (FedEx)
Orders $50 and above (or equivalent in other currencies)
- Free International Express Service (FedEx)
- Delivery: 2–4 business days
- Total Fulfillment Time: 3–6 business days (1–2 days handling + 2–4 days delivery)
- Courier chosen by Liklux (optionally select)
Extra Options
Signature requirement and specified courier are optional paid services.
Delivery options: U.S. residential addresses may allow packages to be left unattended at your specified delivery address if no one is available. If you require a signature upon delivery, select the "Signature Required" option at checkout — an additional fee will apply.
Process of Handling Lost or Damaged Packages
Any Lost of Damage caused NOT by transportation, such as caused by the customer themselves or negligence by the customer, will NOT be covered under this policy and process.
Step 1. Check Package on Arrival
Inspect package exterior in presence of courier if possible.
Step 2. Take Photos
Takes as many photos as possible immediately following below instructions:
✓2 for Outer Packaging
1 close-up of the damaged area.
1 full view of outer box.
✓2 for Inner Items
1 shows items in their condition after opening the packaging.
1 shows the damage to the items themselves.
✓1 more if loss
For all items you received.
Step 3. Report Lost or Damage
Notify courier immediately.
If absent, contact courier company and mark down the CaseID once your case is logged.
Step 4. Contact Us
Send details info as below for claims or replacement:
✓Order Number
✓Tracking Number
✓CaseID from courier company
✓Detailed description of lost or damage
✓Photos of lost or damage you took in Step 2
Step 5. Action Taken by Us
Once your case is verified, we will guide you for next-step action by instructions:
✓For Lost, we will process your request according to our Refunds Policy or Replacements Policy for you depending on the specific circumstances.
✓For Damage, we will process your request according to our Replacements Policy for you depending on the specific circumstances. The optional solutions could be
✓Either Lost or Damage, the optional solutions could be:
A. We resend new item free of charge.
B. Full or partial refund according to the extent of lost or damage to the goods.